Dispute Resolution
When a deal breaks down, the flow stays structured.
A dispute freezes normal release actions and opens a dedicated review channel inside the escrow. Both sides can explain what happened, add evidence, and follow staff updates without leaving the transaction context.
Open
Buyer or seller opens the dispute when delivery, responsiveness, or payment handling breaks down.
Review
Messages, evidence, timestamps, and the escrow history stay attached to one case file.
Resolve
Staff records whether funds should be released to the seller or refunded to the buyer.